Services

IT services built for global operations.

Fold Networks extends your IT capability worldwide: support for your users and infrastructure, engineers on site, projects delivered and resources in place, wherever your business operates.

01 — Managed support

Global IT support

Comprehensive IT support that keeps operations running and issues resolved quickly, for your users and IT teams around the world, with 24/7 multilingual coverage.

  • 24/7 multilingual helpdesk for end users and IT teams
  • End-user computing support
  • Network and enterprise Wi-Fi support
  • Data center support
  • Operating system support
  • Faster issue resolution and consistent service across countries
02 — Workplace

End-user computing & desktop support

Support for the devices and systems your people use every day, from setup and installation to troubleshooting and replacement.

  • Desktop, laptop and peripheral support
  • Operating system installation, updates and troubleshooting
  • Device deployment and end-user setup
  • Audio visual and conferencing equipment
03 — Infrastructure support

Network & data center support

Stable, secure connectivity for your users, with maintenance and troubleshooting for networks, enterprise wireless and data center operations.

  • Network support and troubleshooting
  • Enterprise Wi-Fi management and optimisation
  • Data center maintenance and troubleshooting
  • Rack and stack, infrastructure migration and emergency support
04 — Delivery

IT project management

Precise, efficient delivery of complex global IT initiatives, with a single plan and a single point of coordination across sites and countries.

  • On-time, on-budget delivery
  • Improved resource readiness
  • Streamlined global execution
  • Enhanced collaboration with your teams
05 — Onsite

Global field engineering & onsite dispatch

Field engineers and onsite assistance in 190+ countries. We dispatch local technicians for break-fix, installations and scheduled visits, and provide white-labelled dispatch for IT service providers and MSPs.

  • Onsite break-fix and troubleshooting
  • Installations, moves and changes
  • Recurring scheduled site visits
  • White-labelled dispatch for IT service providers and MSPs
06 — People

Technical staffing & backfill

A streamlined, single-vendor approach to sourcing, managing and maintaining skilled, vetted IT professionals worldwide, from short-term project engineers to long-term dedicated onsite resources.

  • Dedicated onsite IT professionals
  • Recurring scheduled visits
  • Backfill IT staff
  • Service delivery management
07 — Rollouts

Infrastructure deployment

End-to-end deployment of critical technology across your sites, from the devices on every desk to the cabling, switching and security systems behind them.

  • End-user computing rollouts
  • Data cabling and connectivity
  • Network switching
  • Enterprise Wi-Fi and Wi-Fi surveys
  • CCTV and access control
  • Audio visual and conferencing
08 — Supply

IT procurement & hardware coordination

We simplify the often-complex process of sourcing and delivering IT hardware and software tailored to your project needs, wherever the equipment has to arrive.

  • Global reach for sourcing and delivery
  • Streamlined coordination with your projects
  • Timely delivery to site
  • Quality standards for equipment supplied
09 — Advisory

IT consultancy & solutions

Strategic IT guidance and expert technical services to help you plan, run and improve your technology operations.

  • Network and security management
  • Infrastructure management
  • Software and database management
  • Technical troubleshooting and problem resolution
Industries

Where our engineers work.

We support organisations whose operations depend on technology working at every site, every day.

  • 01

    Retail & QSR

    POS, digital signage, networks, cameras and kiosks.

  • 02

    IT service providers & MSPs

    White-labelled field dispatch services.

  • 03

    Telecom & connectivity

    CPE and SD-WAN installation and support.

  • 04

    Manufacturing & logistics

    Edge devices, networks, scanners and Wi-Fi.

  • 05

    Data center & enterprise

    Rack and stack, migrations and emergency support.

Outcomes

What changes when Fold Networks runs it.

Faster issue resolution

Remote and onsite support working as one service, so tickets don’t stall between vendors.

Consistent service

One delivery standard across countries, sites and time zones.

Scalable operations

Add sites, people or projects without rebuilding your supplier base.

Talk to our team

Not sure which service fits? Start with the requirement.

Tell us about your sites, users and timelines, and we will recommend the right combination of support, engineering and resources.